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Policies of Somerset Cider Vinegar

 

Privacy & Cookie Policy of Somerset Cider Vinegar

Somerset Cider Vinegar does not and, will not in the future, store the financial details (credit or debit card numbers) of any of its customers. We do not, and will not, share any financial information with any third party.

Information we collect: We use Google Analytics to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.

Somerset Cider Vinegar does not have an internet merchant account and customers who buy online from our shop enter their financial details into a secure server operated by PayPal (Europe) who operate as our merchant account. Customers are not sharing financial details with Somerset Cider Vinegar. For a comprehensive account of the privacy policy for PayPal (Europe) please click here

Delivery Policy of Somerset Cider Vinegar

Somerset Cider Vinegar endeavors to process all online orders within seventeen working days of the order being made and our couriers offer a 72 hours service. If the product you require is out of stock we will contact you within seven working days either by email or telephone and advise you when your goods will be delivered. Somerset Cider Vinegar does not shut down for two annual holidays.

Return, Refund and Cancellation Policies of Somerset Cider Vinegar

If any goods arrive damaged they can be returned and will be replaced at the cost of Somerset Cider Vinegar. In the event of customers wishing to change their order after they have received goods they can do this but they may be asked to pay the carriage costs of the return and the replacement. Requests to change orders should be made within three working days of the original delivery. If customers find that they no longer require goods that have been ordered they can ring Somerset Cider Vinegar (01278 723293) and if the order has not been processed they can received an immediate credit to their payment card. If the order has already been processed they goods can be returned for a refund but the customer will have to pay carriage costs.

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